Delete your Umove account

You can use this page to request deletion of your Umove account. Our team will review your request and handle the deletion manually.

To protect your security, you must provide your 5-digit Umove Account ID and the email address or Apple account you used to sign up.

Support email
umovetec@gmail.com
Operator
Umove / TouchX Limited, Hong Kong

Request account deletion

Fill out the form and we'll open your email client with the details pre-filled. After you send the email, our support team will process your request.

You can find this ID inside the Umove app in your account settings.

By submitting a deletion request, you confirm that you are the owner of this Umove account. Once your request is processed, your account and related data will be permanently deleted and cannot be restored.

Account deletion FAQ

What information do I need to request account deletion?

You must provide your 5-digit Umove Account ID, the email address or Apple account you used to sign up, and a contact email where we can reach you.

What data will be deleted?

We will delete your account information, profile data, contact list, and all content you created in Lounge and Motion from our databases.

What data may be retained temporarily?

Payment and transaction-related records, as well as other data we are required to keep by local law, may be retained for up to 30 days before being permanently deleted.

How long does it take to process my request?

Most account deletion requests are processed within 7 business days. We’ll contact you at your provided email if we need any additional information.